2021-05-29

Cloud project cannot be displayed or created

If you are redirected to our shop when you open a cloud project, you need a license for Citavi Web.

Problem

You have successfully logged into Citavi Web in your browser. As soon as you click to open a cloud project, a new tab with our shop page appears. In addition, the button to create a new project is missing.

Since you have been able to use the beta version of Citavi Web for free so far and may also have a (site) license for Citavi 6, you may be irritated now.

Cause

You will need a separate license for Citavi Web from now on. A license for Citavi 6 is only valid for this desktop version.

However, it is not yet clear which universities will also offer Citavi Web as part of their site license.

Solution

In addition to purchase a license purchase in our shop (see our discount for beta testers), you can also activate a thirty-day trial for Citavi Web for free here.

Alternatively, until it is clear whether your university also offers a license for Citavi Web, use the previous entry point (usable without license until July 9, 2021): Citavi Web Beta.